FAQ / Returns / Exchanges

Appointments: Shop in person at our flagship store, Birdie Bridal in Azle, Texas. We also carry select styles at our Fort Worth Stockyards location. You can find the list of styles in out Stockyards location when you click the Book Now tab and select the Stockyards location.

- Birdie Bridal is the name of both of our stores. Sparrow Bride is the name of our online and affordable collection. We carry other designers not shown on our website in both of our locations!

-Sparrow Bride Standard Delivery time is anywhere from 1 week to 4 months. Rush options are available, but times vary from dress to dress. Specific delivery times can be found in the description of each dress. Please email us at TheSparrowBridal@gmail.com to check a specific RUSH delivery timeline.

-Just like any formalwear, alterations are typically necessary. Be sure to go to a seamstress in your area that specializes in bridal and formalwear.

-If you are not sure what size you are, please email us your measurements and we can help :) Checkout this tutorial on how to measure yourself from home. Its super easy! https://www.tiktok.com/t/ZPR7gd6QV/

-We accept one exchange per bride for free. You must contact us within 24 hours of receiving your dress for a return label, and drop off your dress at the post office the next business day. For example, if you receive your dress on Friday, you must contact us for a shipping label within 24 hours and ship it back to us by Monday. Please keep in mind that we do not keep all styles and sizes in stock, so we will have to have a dress made for you to exchange it for. Please plan your wedding timeline accordingly as each dress can take up to 3 months to be made, although most of the time it is much quicker!

-Returns: There is a 30% restocking fee once we receive the dress back in perfect condition. Smoke, smells, pet hair etc will result in the dress being returned back to you for no refund. You must contact us within 24 hours of receiving your dress for a return label, and drop off your dress at the post office the next business days. For example, if you receive your dress on Friday, you must contact us for a return label within 24 hours and ship it back to us by Monday.

-Cancelations: We do not take cancelations once the order is placed. If you'd like you return your dress after it is done being made, you'll have to go through the return process.